AI Powered Portals For Enhanced Customer Interaction

Revolutionising Customer Interaction with power of AI and avatars

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What is InfoHero?

Imagine a world where customer interactions are not just transactions, but delightful experiences. Enter InfoHero, the AI-powered interactive portal that doesn’t just serve information—it transforms the very essence of how businesses engage with their customers. Crafted by the innovative minds at The Automation Agency, InfoHero marries state-of-the-art technology with avatars that are as customizable as your imagination, delivering assistance that feels personal and contextually relevant.

Each InfoHero portal boasts a lifelike avatar, fluent in 73 languages, ready to engage with customers in a way that feels less like a machine and more like a helpful companion. Whether it’s providing directions, answering queries, or guiding users through complex information, InfoHero taps into your existing knowledge base—be it websites, PDFs, or floor plans—to ensure that every interaction is not just efficient, but also meaningful. Perfect for bustling environments like airports, retail spaces, hotels, healthcare facilities, and educational institutions, InfoHero is the secret ingredient to exceptional customer service.

Whether it’s helping a traveler find their gate, directing a shopper to the perfect product, or assisting a guest in a hotel, InfoHero is designed to cater to the unique demands of various sectors. But wait, there’s more! InfoHero doesn’t stop at customer service; it streamlines operations in schools, enhances museum experiences, and provides real-time support in corporate settings. All this, while elevating the customer experience to new heights with its intuitive and user-friendly interface.

About InfoHero

InfoHero, a product of The Automation Agency Ltd., leads the way in AI-driven customer service innovation.

Our core mission is to equip businesses with advanced technology that significantly improves customer interactions, delivers essential information, and adapts seamlessly to the diverse needs of different industries.

At the heart of InfoHero are our AI-powered avatars and portals, which leverage the latest advancements in AI and immersive technology.

These avatars provide personalized, context-aware assistance, bridging the communication and service divides across different cultures, languages, and environments. By integrating cutting-edge technology, InfoHero helps businesses connect more effectively with their customers, ensuring that every interaction is not only impactful but also accessible to all.

We are dedicated to creating a world where businesses connect effortlessly with customers through state-of-the-art AI, ensuring each interaction is meaningful and tailored to individual needs.

Showcase

Meet Our Team and InfoHero Terminals

Discover the faces behind InfoHero and see our Digital Humans in action alongside our state-of-the-art terminals.

Jonathan Taylor and Steve Kendall
Jonathan Taylor and Steve Kendall are the driving forces behind InfoHero, leading the company with their expertise and vision.
Jonathan Taylor
Jonathan Taylor, our Managing Director, is committed to pushing the boundaries of AI technology to enhance customer interactions.
Steve Kendall
Steve Kendall, our Sales Director, ensures that InfoHero reaches businesses worldwide, transforming customer service experiences.
Steve Kendall
Steve Kendall is dedicated to showcasing the capabilities of InfoHero terminals, demonstrating their impact on customer engagement.

InfoHero Product Features

Sleek and Modern Design

Our Portal stands at an impressive 70 inches tall and features a 43-inch vertically mounted ultra-high-definition touchscreen display. Additionally, we offer 49", 55", and 65" models upon request, ensuring a perfect fit for any environment.

Interactive Design

Customers can interact with the portal using touch and voice commands, making InfoHero accessible and convenient for all users. Users can speak to InfoHero terminals in natural language as if they were speaking to a member of staff, and our AI avatars will always understand and provide a meaningful response.

Multilingual Support

InfoHero avatars can communicate fluently in 73 languages, offering seamless customer service to a global audience.

Customizable Avatars

Tailor every aspect of the avatar’s appearance and environment to reflect your brand’s identity, ensuring a personalized experience for your customers.

Real-Time Assistance

Provide instant, context-aware support that helps customers navigate your services efficiently, whether they are in an airport, retail center, or hospitality venue.

User-Friendly Interface

Easy to set up and operate, InfoHero portals are designed for quick deployment with minimal disruption to your business operations.

Comprehensive Connectivity

InfoHero portals are fully standalone units that use the latest technology, ensuring seamless operation in any location.

Augment Your Workforce

InfoHero service and information portals allow your business to rapidly deploy information and help points without the need for additional recruitment or training. By augmenting your existing workforce, InfoHero reduces the workload on your staff while providing highly available assistance in over 70 languages.

24/7 Availability with High Reliability

InfoHero portals are designed to operate continuously, offering round-the-clock service without interruption. Built with high-quality materials and robust engineering, these portals are reliable even in demanding environments. Whether in a busy airport or a bustling retail store, InfoHero ensures that customers always have access to assistance, reducing the need for constant human supervision and increasing overall efficiency.

Getting Started with InfoHero

Follow these four simple steps to set up your InfoHero Portal and start enhancing your customer interactions.

Step 1: Purchase InfoHero Portal and Subscription

Choose your InfoHero Portal and select the subscription plan that fits your business needs. You can purchase multiple units if needed.

Step 2: Customise Your Avatar and Background

Personalise your InfoHero service by selecting and customising avatars and backgrounds that align with your brand identity.

Step 3: Setup with Our Dedicated Team

Collaborate with our setup experts to integrate your existing knowledge base, ensuring InfoHero understands and represents your business effectively.

Step 4: Receive and Power On

Once your InfoHero Portal arrives, simply plug it in and start enhancing your customer interactions with AI-powered assistance.

Pricing and Subscription Plans

Invest in InfoHero’s AI-powered portal and revolutionize your customer interactions.
InfoHero Portal price and subscription plans are detailed below.

InfoHero Portal Hardware Cost

Every InfoHero Portal is packed with premium features to ensure an exceptional user experience:

  • A stunning 45" 4K 10-point touchscreen display that offers crystal-clear visuals and effortless user interaction.
  • Top-tier hardware meticulously engineered for unmatched durability and reliability, ensuring long-lasting performance.
  • An integrated audio system that delivers superior sound quality, making every interaction clear and engaging.
  • Available in elegant White and Black color options to seamlessly blend with your business aesthetics.
  • Highly responsive 10-point touch screen for precise and intuitive control, enhancing user satisfaction.
  • Powerful 2*10W speakers that provide rich and clear audio output, perfect for any environment.
  • A high-resolution 8.0Mpx inbuilt camera that captures sharp and detailed images, enhancing visual interactions.
  • An inbuilt microphone designed for seamless and natural voice interactions, making communication effortless.

The hardware cost covers all initial customisation and setup, your InfoHero Portal is ready to go from day one, all you need to do is unbox, plug in, and enjoy.


£3,950 per portal

Finance options are available to help you spread the cost of your InfoHero Portal.

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InfoHero Portal - Kiosk
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Basic Plan

£75 per month per portal

Perfect for businesses needing a straightforward, cost-effective solution.

  • Includes 25,000 AI interactions per month quota (equivalent to 300,000 per year)
  • Fully integrated with your existing knowledge base (up to 100 documents)
  • Additional charge of £5.99 per 100 interactions after quota
  • Choice from 5 male and female avatars with solid colour clothing
  • Choice from 5 realistic, multilingual AI voices
  • Choice from 3 pre-defined backgrounds
  • Regular software updates
  • 24/5 customer support
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Standard Plan

£120 per month per portal

A great option for businesses seeking more branding and flexibility.

  • Includes 37,500 AI interactions per month quota (equivalent to 450,000 per year)
  • Fully integrated with your existing knowledge base (up to 1,000 documents)
  • Additional charge of £2.99 per 100 interactions after quota
  • Choice from 15 pre-made male and female avatars with your company logo on clothing
  • Choice from 15 realistic, multilingual AI voices
  • Option to use your own voice through our voice cloning service for an additional one-time fee
  • Customizable background environment
  • Regular software updates
  • 24/7 customer support
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Enterprise Plan

£ POA per month per portal

Ideal for large enterprises needing full customization and advanced features.

  • Pricing for additional interactions is based on contract and usage.
  • Customization options for avatars and environments tailored to suit your business.
  • Live data API integration allows for customer actions, such as booking appointments and ordering services, at an additional cost.
  • Option to clone your own voice or select from a variety of 50 voices.
  • Fully integrated with your existing knowledge base (unlimited documents depending on usage and requirements)
  • Receive enhanced analytics for deeper customer insights.
  • Enjoy priority support with a dedicated account manager.
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Frequently Asked Questions

What is InfoHero?

InfoHero is an advanced AI-powered interactive portal developed by The Automation Agency. It is designed to revolutionise customer interactions by providing highly realistic, interactive avatars that deliver personalised, context-aware assistance. InfoHero can be customised to meet the needs of various industries, including retail, healthcare, hospitality, transport hubs, and educational institutions.

What can InfoHero avatars do?

InfoHero avatars are advanced, AI-powered digital assistants fluent in 73 languages. They offer dynamic, context-aware responses and can handle various tasks such as answering customer inquiries, providing directions, booking appointments, and more. These avatars can be customized to match your brand, including their look, attire, and surroundings.

How does the AI powering InfoHero know what information to provide?

InfoHero’s AI is powered by an advanced system that integrates seamlessly with your company’s existing knowledge base. This includes data from websites, PDF documents, floor plans, maps, and internal databases. For example, when a user asks for directions, the AI accesses detailed floor plans and location descriptions to offer accurate, step-by-step guidance. Similarly, when handling other inquiries, the AI pulls relevant information from these sources to deliver precise and contextually appropriate responses, ensuring that every interaction is informed and aligned with your company's objectives.

How can InfoHero be used?

InfoHero is versatile and can be deployed in various high-traffic environments where customer interaction is essential. Whether it’s providing assistance in airport terminals, guiding shoppers in retail stores, helping patients navigate healthcare facilities, or supporting students and visitors in educational institutions, InfoHero enhances the customer experience by delivering timely and accurate information in a user-friendly format.

What is an AI Interaction?

An AI interaction in the context of InfoHero refers to any exchange between a user and the AI-powered avatar on the Portal. Each interaction typically consists of a user inquiry and the AI's corresponding response. For instance, when a customer asks for directions, product details, or any other form of assistance, the AI processes the request and provides a relevant answer. Each query and response pair is counted as one AI interaction. These interactions are crucial in delivering personalized and context-aware customer service efficiently.

What industries is InfoHero best suited for?

InfoHero is ideal for high-traffic environments where customer interaction is key, such as airports, retail centres, hotels, healthcare facilities, and educational institutions. Its versatility allows it to adapt to the unique needs of various sectors, providing customised assistance that aligns with specific industry requirements.

How customizable is InfoHero?

Our Portals are highly customisable, from the avatar’s appearance to the background environment, ensuring alignment with your brand identity. The avatars can be customised with specific clothing, industry-specific environments, and even hyper-realistic avatars created through 3D scanning techniques.

What languages does InfoHero support?

InfoHero supports 73 languages, offering natural-sounding, high-quality voice interactions to serve a global audience. This makes it an ideal solution for businesses operating in multicultural environments or those with a diverse customer base.

How long does it take to set up an InfoHero Portal?

Setup is quick and straightforward. Most customers have their InfoHero Portals up and running within minutes, with minimal assembly required. The Portal is designed to be self-setup, requiring only connection to a power source to become fully operational.

Can InfoHero integrate with my existing systems?

Yes, InfoHero is designed to integrate seamlessly with a wide range of IT infrastructures, ensuring compatibility with your current setup. Whether you're using cloud-based services or on-premise systems, InfoHero can be configured to meet your specific needs.

Contact InfoHero

We’d love to hear from you!
Whether you’re ready to transform your customer service with InfoHero or just exploring the possibilities, our team is here to help.

Email: [email protected]

Address: 128 City Rd, London EC1V 2NX, UK

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